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we77 Legal: What You Need to Know

Our legal framework on we77 covers how we collect and use your account data, what terms apply when you access our lobby, and how to reach us if…

Privacy PolicyTerms of UseCookie NoticeAccount Data RightsContact Paths

Explore Our Lobby Read FAQ

Browse Our Terms Before You Start

we77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We have structured our legal documents so you can read each one separately without wading through unrelated clauses. The Terms of Use sets out what we expect from account holders and what we commit to in return. Our Privacy Policy explains which data points we collect

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when you log in, make a deposit via DANA or QRIS, or contact our support team. Where local law in Indonesia restricts or shapes your access, that restriction is noted in plain language inside each document rather than buried in footnotes. If you deposit using OVO
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or GoPay, the relevant wallet transaction data is handled under the same privacy terms as bank transfer and virtual account deposits. We retain transaction records for the period required by applicable rules, and you may request a copy at any time through the contact path listed
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in the trust section below.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact We77 About Any Legal Matter

If a clause in our Terms of Use is unclear, or you need to submit a data request, our support team handles legal queries through three channels.

Live Chat Available around the clock, live chat connects you directly to an agent who can pull up your account status and escalate data or policy queries on the spot.

Email Support Send formal legal requests or data-access queries by email. We aim to respond within two business days and confirm receipt of every written submission.

Help Centre Our help centre includes the full text of our Privacy Policy, Terms of Use and Cookie Notice so you can read the current version at any time without contacting support.

HOW WE HANDLE THIS

Open Our Data and Security Practices

We apply consistent data handling standards across every account, whether you signed up from Bandung or any other part of Indonesia.

Data Collection

We collect only the data needed to verify your identity, process deposits via DANA, OVO, GoPay or QRIS, and keep your account secure. No additional profiling data is sold to third parties.

Cookie Use

Our Cookie Notice explains which cookies are essential for the lobby to function and which are optional analytics cookies. You can adjust non-essential cookies through the settings link in the site footer.

Account Security

Phone verification is required before your account becomes active. This step protects your wallet connections — including linked QRIS and virtual account details — against unauthorised access.

Data Retention

Transaction records, including bank transfer and virtual account logs, are kept for the period set by applicable rules. Once that period ends, data is deleted from active systems on a rolling schedule.

Your Rights

You may request a copy of the personal data we hold, ask us to correct inaccuracies, or request deletion where local law permits. Submit requests through email support and we will respond within two business days.

Policy Updates

When our Terms of Use or Privacy Policy changes materially, we notify account holders via the registered contact on file before the new version takes effect. The effective date appears at the top of each document.

Common Legal Questions on we77

Below are the questions we receive most often about our legal terms, data practices and account rights on we77. If your question is not covered here, live chat or email support will get you a direct answer.

The full Terms of Use is available in the help centre under the Legal section. You can also reach it from the footer link on any page. We keep the current version dated so you always know which edition applies to your account.

Access to our platform depends on local law. We note jurisdiction-specific restrictions inside each legal document so you can check whether any clause applies differently where you are located in Indonesia before continuing.

We collect the transaction reference, amount and timestamp associated with your DANA or QRIS deposit. This data is used to verify the payment against your account and is retained for the period required by applicable rules.

Send a written data-access request to our support email. Include your registered phone number so we can verify your identity. We aim to respond within two business days and will send your data summary to your registered contact.

You may request deletion of personal data where local law permits. Some records — such as QRIS transaction logs and bank transfer references — must be retained for a minimum period under applicable rules before they can be removed.

Essential cookies keep your session active so you stay logged in while moving between the lobby and the cashier. Optional analytics cookies can be turned off via the cookie settings link in the footer without affecting your account access.

We notify account holders via the contact registered on file before any material change takes effect. The updated effective date appears at the top of the Privacy Policy document, and the previous version is available on request through email support.

we77 Legal: What You Need to Know

Contact We77 About Any Legal Matter

Open Our Data and Security Practices

Data Collection

Cookie Use

Account Security

Data Retention

Your Rights

Policy Updates

Common Legal Questions on we77

01 Where can I read the full we77 Terms of Use?

02 Does Indonesian law affect my access to we77?

03 What personal data does we77 collect when I deposit via DANA or QRIS?

04 How do I request a copy of my account data?

05 Can I ask we77 to delete my personal data?

06 How are cookies used on the we77 site?

07 What happens when the we77 Privacy Policy is updated?

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