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we77 Privacy Policy: What We Collect and Why

This Privacy Policy explains exactly what personal data we77 collects when you open an account, make a deposit via DANA, OVO, GoPay or QRIS, and browse the lobby…

Account data protectionDANA, OVO, GoPay & QRIS transaction privacyCookie and device data scopeYour right to access or delete dataContact path for privacy requests

Explore Our Lobby Read FAQ

Explore the Scope of Data We Hold

we77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you register, we collect your name, phone number and the email address you verify before account access is granted. When you deposit using DANA, OVO, GoPay or QRIS, we record transaction references and wallet identifiers — never your full wallet PIN or password. Bank transfer

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and virtual account transactions through BCA, BRI, Mandiri or BNI are logged by reference number only. We also collect device type, browser version and session timestamps to keep your account session consistent across mobile and desktop. Location signals are used only to apply access rules, since
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eligibility depends on local law. We do not sell any of this data to third parties. Retention periods vary by data category: transaction references are held for the period required under applicable financial regulation; session logs are cleared after 90 days.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you need to request a copy of your data, ask for a correction or raise a concern about how we store your account information, our privacy support team is reachable through…

Live Chat Start a live-chat session from any page on we77 — available 24 hours a day, seven days a week — and select the Privacy Request option from the menu.

Email Support Send a detailed privacy request to our dedicated support address. Include your registered phone number so we can verify your identity before actioning any data change.

Account Help Centre The Help Centre inside your account dashboard has a Privacy section. Submit a ticket there and track its status without leaving the account page.

HOW WE PROTECT DATA

Open the Facts on Data Handling and Security

We apply layered security practices to every account on we77 — from the moment you complete phone verification to the point your withdrawal is confirmed.

Encrypted Storage

All personal account data — including your phone number, email and payment references — is stored with AES-256 encryption. No plain-text credentials are held on our servers at any point.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can review and withdraw cookie consent from the settings panel inside your account at any time.

Account Verification Steps

Phone verification is required before account access is fully activated. This step prevents unauthorised account creation and ensures privacy requests can always be matched to a verified identity.

Data Retention Rules

Session logs are cleared after 90 days. Payment reference records are kept for the period required by applicable financial regulation. Closed account data is deleted within 30 days of a confirmed closure request.

Third-Party Sharing Limits

We share data only with payment processors — DANA, OVO, GoPay, QRIS, and bank transfer partners — to complete your transactions. No marketing or data-broker sharing occurs at any stage.

Privacy Request Handling

Submit a data-access or deletion request through live chat or the Help Centre ticket system. We acknowledge within 24 hours and complete verified requests within seven business days.

Privacy Policy Questions About we77

The answers below cover the Privacy Policy questions we hear most often from account holders. If your question is not listed, our live-chat team is available around the clock to help.

We collect your name, phone number, email address and, once you deposit, wallet references from DANA, OVO, GoPay or QRIS. We do not store wallet PINs, passwords or full card numbers at any stage.

Yes. DANA deposit references and QRIS scan-log timestamps are recorded under this Privacy Policy. Only the transaction reference is stored — your DANA wallet PIN and QRIS credentials remain entirely with your wallet provider.

Session logs are cleared after 90 days. Payment reference records are kept for the period required under applicable financial regulation. If you close your account, remaining personal data is deleted within 30 days of confirmation.

Yes. Submit a data-access request through live chat or the Help Centre ticket inside your account dashboard. Verify your identity with your registered phone number and we will respond within seven business days.

Data is shared only with payment processors — DANA, OVO, GoPay, QRIS and bank transfer partners such as BCA, BRI and Mandiri — to complete transactions. We do not sell data to advertisers or data brokers.

Send a deletion request via live chat or email, including your registered phone number for identity verification. We acknowledge within 24 hours and complete confirmed deletion requests within seven business days.

The core policy applies to all account holders where local law permits. Certain data retention and access rules depend on local law, so specific obligations may vary for your region within Indonesia.

we77 Privacy Policy: What We Collect and Why

Reach Us About Your Privacy Rights

Open the Facts on Data Handling and Security

Encrypted Storage

Cookie Policy

Account Verification Steps

Data Retention Rules

Third-Party Sharing Limits

Privacy Request Handling

Privacy Policy Questions About we77

01 What personal data does we77 collect when I open an account?

02 Does we77 Privacy Policy cover my DANA and QRIS transaction details?

03 How long does we77 keep my account and payment data?

04 Can I request a copy of the data we77 holds on me?

05 Does we77 share my data with third parties?

06 How do I withdraw consent or ask we77 to delete my data?

07 Does the we77 Privacy Policy change based on where I am in Indonesia?

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